Communication & Follow-Up

Information sharing for every stakeholder.

Any healthcare stakeholder—referring physician, radiologist technologist, patient—can receive just-in-time messages to ensure smooth and successful patient care.

eRAD provides advanced communication technology so that no participant in the healthcare system need miss out on important information. From critical test results to follow-up letters and appointment reminders, eRAD provides the features and architecture needed to keep all stakeholders in the loop.

Clinicians—referring physicians, radiologists, subspecialists—can receive diagnostic interpretations, lab results, pathology findings or test outcomes and data they need. These can be delivered in the format preferred by the clinician—email, IM, text, phone (with recorded voice for read-back proof). Physician messages can include key images, critical notes and results using Secure Web Services, with read-back verification documented within the system. If acknowledgment is not received, a user-defined escalation protocol triggers, tracking every step and time interval in the process until the communication is completed. “Non-urgent critical findings” can be added to a worklist for follow-up.

Patients can receive appointment reminders, follow-up letters, billing notifications, prep instructions or any other communication, also in the format they prefer. A patient could better comply with fasting instructions before an exam thanks to a just-in-time text message. By fostering such cooperation, eRAD technology can save days of rescheduling and revenue adjustment each year, just via patient communication alone.

Disparate systems, multiple sites and remote users are no barriers to communication with eRAD. All communication activities within the system are tracked to monitor the notification process and can be reported out for compliance purposes. Simple but sophisticated, eRAD’s communication technology gives everyone the information they need to optimize healthcare.

Find out more about eRAD’s technology for secure healthcare communications.

“By ‘closing the loop’ on critical results reporting, RADAR has helped ARA improve patient care. We’ve virtually eliminated the possibility of a critical result or unexpected finding falling through the cracks before it reaches the ordering physician.”
Daniel Chernoff, MD, PhD, Radiologist
“You need a lean, smart system. We had confidence in eRAD, knowing that they’ve helped many practices and physicians attest, so we knew we had a solution-oriented partner with access to the right resources to get the job done.”
Sandra Gonzales, Imaging Administrator

Find out why Communication & Follow-Up matters.

Contact us to learn more about putting eRAD tools to work.