Flexibility and strong team are driving factors for innovative practice
Greenville, S.C., November 3, 2017 –First Look MRI, an innovative imaging provider based in Hoschton, Ga., has successfully implemented a full suite of eRAD technology—eRAD RIS, Speech Recognition, PACS, Patient & Physician Portals, and RADAR, its secure communications platform.
eRAD is a subsidiary of RadNet, Inc., a leading provider of standards-based, web-centric radiology image and data management solutions.
First Look MRI is pioneering a new approach to MRI exams. No physician order or referral is required, and the same low price ($399) is extended to all patients—bypassing all insurance issues. Patients schedule their own appointments by phone or through eRAD’s Patient Portal, or just walk in.
Brian Gay, M.D., CEO of First Look MRI, said: “We cut to the chase. Patients who know that their headache, injury, or back pain will require a scan for diagnosis can just start with us—without paying for the specialist visit to get the order.”
The flexibility of the eRAD platform was key for the implementation. First Look MRI makes custom, narrated video results available to patients, and eRAD ensured support for that service through RADAR, its tool for secure communication with patients. “Support for video files in RADAR was critical to making this work for our company,” said Charlie Wells, President and COO of First Look MRI. “That has a tremendous impact on how we can operate and compete in our market.”
eRAD provides cloud hosting so that First Look MRI can focus on its business, and not on IT overhead. “We don’t have to worry about the expense or hassle of archiving images and managing servers,” said Dr. Gay. “It’s good to know eRAD is handling all of that appropriately.”
First Look MRI considered many vendors before selecting eRAD. “Native speech recognition was definitely an important ingredient, but truly the deciding factor was the eRAD team,” said Wells. “Everyone had an innovative spirit, just very optimistic and eager to please.”
Florence Present, Director of Midwest and East Coast Sales for eRAD, exemplified that attitude from the start. “Our business is different,” said Dr. Gay, “and when we needed extra help, Florence made things happen on the inside. To have a person who makes sure you have resolution, who acts as your voice, who cares about your goals—that’s not standard with most companies. She’s the reason we purchased eRAD.”
Seth Koeppel, Senior VP of Sales at eRAD, said, “First Look MRI is just the kind of imaging provider that is a good fit with us. We always have our sights set on innovation, so when we come across a practice that is charting new territory, we know we can help. Plus First Look MRI is expanding, and that’s a sweet spot for us too. Because the eRAD platform is so responsive, so easy to scale, we know that it’s the ideal secret weapon for those who aim to grow. We look forward to many years of real partnership.”
First Look MRI
First Look MRI is ushering in a new paradigm in healthcare delivery. With the same low cost for all patients and no physician order required, First Look MRI enables patients to take control of their healthcare. Patients receive a written report quickly, which can be shared with other clinicians. Exams are read by a board-certified, veteran radiologist, who can also deliver a narrated custom video report to explain results clearly. First Look MRI makes advanced imaging simpler and more cost-effective. For more information, visit www.firstlookmri.com
Charlie Wells, President and COO
Brian Gay, M.D., CEO
About eRAD, Inc.
eRAD offers a complete suite of workflow solutions for the imaging industry. Its EHR-Certified RIS, web-based PACS, and multi-site workflow solutions are used by teleradiology businesses, specialty reading groups, multi-site reading groups, hospitals, and outpatient imaging centers. With over 500 customers in the U.S. and abroad, eRAD’s products are available as cloud-based hosted solutions, or as in-house enterprise solutions.
Seth Koeppel, SVP Sales
About RadNet, Inc.
RadNet, Inc. is the leading national provider of freestanding, fixed-site diagnostic imaging services in the United States based on the number of locations and annual imaging revenue. RadNet has a network of 305 owned and/or operated outpatient imaging centers. RadNet’s core markets include California, Maryland, Delaware, New Jersey, New York, Florida and Rhode Island. In addition, RadNet provides radiology information technology solutions, teleradiology professional services and other related products and services to customers in the diagnostic imaging industry. Together with affiliated radiologists, and inclusive of full-time and per diem employees and technicians, RadNet has more than 7,000 employees. For more information, visit radnet.com.