eRAD understands the critical role communication plays in radiology. The eRAD RIS delivers key communication messages, including radiology critical results, that are customized to the unique needs of your practice or group. Any healthcare stakeholder — referring physician, radiologist, technologist or even a patient — can receive just-in-time messages to ensure smooth and successful care.
Disparate systems, multiple sites and remote users are no barriers to communication with eRAD. All communication activities within the system are tracked to monitor the notification process and can be reported on for compliance purposes. Simple but sophisticated, eRAD’s communication technology gives everyone the information they need to optimize healthcare.
Radiology Critical Results and Communication
According to the Institute of Medicine, up to 98,000 patients die each year because of clinical communication failure. eRAD provides advanced communication technology so that no participant in the healthcare system need miss out on important information to improve the delivery of health care.
From radiology critical results to follow-up letters and appointment reminders, eRAD provides the features and architecture to support messages that keep all stakeholders in the loop.
Clinicians — referring physicians, radiologists, sub-specialists — can receive diagnostic interpretations, lab results, pathology findings or test outcomes and data they need. These can be delivered in the format preferred by the clinician—email, IM, text, phone (with recorded voice for read-back proof).
Physician messages can include key images, radiology critical results notes and results using Secure Web Services. This includes read-back verification documented within the system. If acknowledgment is not received in a timely fashion, a user-defined escalation protocol triggers. This keeps track of every step and time interval in the process until the communication is completed. “Non-urgent critical findings” can be added to a worklist for communication and follow-up.
All communication activities within the system are tracked to monitor the notification process and can be reported out for compliance purposes. This data can also be used to improve clinical processes and identify potential gaps in communication with referring health care clinicians.
Patients can receive appointment reminders, follow-up letters, billing notifications, prep instructions or any other communication in the format they prefer. Patients are able to better comply with fasting instructions before an exam thanks to a just-in-time text message. Many eRAD customers have seen improved patient adherence to such requirements as fasting before a radiology procedure.
By improving communication and cooperation with patients eRAD technology can save days of rescheduling. This has led many eRAD customers to see notable and positive annual revenue improvements.
Find out more about eRAD’s technology for secure healthcare communications.
“You need a lean, smart system. We had confidence in eRAD, knowing that they’ve helped many practices and physicians attest, so we knew we had a solution-oriented partner with access to the right resources to get the job done.”
“By ‘closing the loop’ on critical results reporting, RADAR has helped ARA improve patient care. We’ve virtually eliminated the possibility of a critical result or unexpected finding falling through the cracks before it reaches the ordering physician.”